As a litigation support specialist in the antitrust division of the U.S. Department of Justice, Melody Smith assists attorneys and their staff in preparing complex civil and criminal litigation. Her penchant for efficiency is just one reason why she’s so good at her job; it’s also one reason why she was so disappointed by a prominent direct lender that gave her the runaround when she tried to refinance her home mortgage.
“This summer, my husband and I approached this lender and we had said, ‘We need a no-cost refinance.’ And they said, ‘OK.’ But, then when the closing date came, they wanted almost $5,000!”
After their summer re-fi attempt went south, a timely email from Union Plus caught Smith’s eye.
“The email was talking about the Union Plus Mortgage program. I thought, ‘Well, what have I got to lose?’” Smith said. “I filled out an inquiry form online and spoke to a representative. I liked the way he was speaking to me and he was very forthcoming. There was a little bit of back-and-forth over a short period. Then, he tells us, ‘OK, you’re all set.’ The closing even took place at our house. It was so incredibly convenient. It was one of the most pleasant experiences dealing with a lender we’ve ever had.”